All posts tagged "Complaint"
Customer Service
Jun 2025 – Complain… is not something I do very often. Mostly, there’s nothing much to complain about. Specialising in rent review enables considering holistically, not only from the client’s perspective. There are at least two sides to a story. So when I complain occasionally, I always include some suggestions for what can be done […]
Independent Expert Determination on Rent Review
Jun 2025 – On referral, win most, lose a few; fair enough when the third party is someone who knows what he/she is talking about. But it irks when someone doesn’t. One such today. For no apparent reason, the RICS appointment of an IE was, according to the surveyor’s website, an arbitrator and mediator. As […]